FAQ...Answers to frequently asked questions

Welcome to Sugo Music Group’s FAQ Page!
Please review our database of frequently asked questions.
Also, feel free to contact us with any other questions you may have.
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FAQ Categories

Content Delivery

Is it easy to prepare and send to you all my product metadata, audio and artwork?

Yes, yet there’s a specific amount of attention to detail that is important when preparing your content for delivery. That said, please try your best to prepare & format assets as instructed in your Welcome Package, Preparation Letter and Metadata Instructions. Correctly preparing your metadata will expedite the process significantly and ensure quality control. If you do not follow instructions and do not complete metadata and audio requirements as outlined, your release might be rejected by retail stores and could delay the release schedule. Of course we’ll help you as much as we can to ensure proper delivery of your products, but please follow the Preparation Letter and Metadata Instructions as best you can!

How do I prepare audio files?

Please send each individual audio track as a WAV file. WAV files are the industry standard format and are high resolution files. Each WAV file track for an album should be placed within a folder specific to that album release (labeled by album title) and zipped (if possible). See further delivery instructions below. You will list each track and album in our Audio Metadata Template (.xls). Please remember to submit only one Audio Metadata Template for all your products (we don’t need individual spreadsheets for each album). Do not re-submit previous spreadsheet that embody previous releases that have already been delivered to us. Ensure that all audio tracks submitted are properly formatted as .wav files at 1411 kbps. This is the only acceptable format for audio file delivery. Please number all audio files consistently to reflect the set list sequence as provided in your Audio Metadata Template (e.g. 01 Track 1.wav or 01 Somewhere Over the Rainbow.wav…etc.).

How do I prepare album artwork?

Please send your front cover artwork as a JPEG, 1500×1500 pixels, 300 dpi RGB for each album, EP or Single. Each JPEG for a product should be placed within the above said respective album folder. Album artwork may not contain promotional logos for social media campaigns and/or third party site promotional icons. Album covers must embody the album title and primary artist(s).  Note: In some instances, our international licensees may request to manufacture CDs in their territories (which is ideal). Thus, in these scenarios, we would eventually need artwork for tray card and booklet as well along the way. This is not mandatory right now, and it’s always beneficial when it occurs, yet DO NOT send full album artwork at this point in time (only front cover artwork!).

How do I prepare audio metadata (Audio Metadata Template.xls)?

To ensure quality control and schedule release, please note we have very specific instructions pertaining to the correct listing of your track information our Audio Metadata Template. Audio metadata is one of the most important components for proper integration and delivery to our digital and mobile partners. Please read the instructions carefully and fill out the Audio Metadata Template in your Welcome Package. Contact us if you have any difficulties or questions.

How do I send my products to you?

After completing audio, art and metadata preparation per our instructions, you will then need to deliver your assets to our integration team. This is easy. To do this, you will utilize our FTP Service https://swft.exavault.com/login/ account. Exavault is a business file transfer and secure FTP hosting service that all of our international partners use to deliver their assets. We will be emailing a unique username and login password for access to your folder on the server.

How do I prepare and organize my product folders to send to you?

Audio Files & Front Cover Artwork: Please deliver only one master zip file per delivery. Make sure the zip folder is labeled as such: delivery date followed by the name of your label (e.g. 7_24_2013_Your Company Name). If you are sending only one album release, please include all components (audio files and front cover artwork) in a dedicated album folder inside the master zip folder. Make sure all audio files are numbered sequentially as relational to the set order of the metadata for the album release. If you are delivering multiple albums, please include each individual album file folder (audio & front cover art) inside a master zip folder.

Is there anything I should do prior to uploading my zip folders to your FTP site?

Before uploading your zip folder, please first email your Audio Metadata Template to us. We will then meticulously review your metadata for entry errors or mistakes and will contact you to discuss any issues as to ensure that future deliveries are prepped accordingly with our instructions and that releases are not held up due to entry errors or incorrect metadata requirements. We feel that emailing this to us first is a good idea because we can give it a look over to make sure that everything was done correctly! After review, we’ll promptly get right back to you.

What else can I send to you that will help support my products?

Artist Bios/Photos & Images: Additionally, any artist bios, album/artist reviews and artist photos/images would be very much appreciated and we will utilize this info for various websites, databases and for our distribution partners and retailers. Do not include these with your audio deliveries; please send them directly to us!

Are there any special instructions regarding the Audio Metadata Template?

Yes! In the Audio Metadata Template: 1) Do not use all capital letters for ANY of the words in the metadata; 2) Columns (A) – (AE) embody data that is specific to the entire release only, not individual tracks; 3) Columns (AF) – (AV) embody data that is specific to each individual song track on the release; 4) Columns (AW) – (AX) embody data that is specific to the writers and publishers of each song track on the release; 5) Columns (AY) – (AZ) are for internal use only and do not need to be edited.

How do I fill in (Column A) Release Name?

Name of album title: The following list of prepositions must be lowercase unless they are the first or the last words in the title:  a, an, and, for, from, of, or, the, to, in.

How do I fill in (Column B) Release Meta Language?

Choose appropriate language from drop-down menu that refers to the “language” of the Album title (e.g. for “Besame Mucho” choose Spanish; for “O Solo Mio” choose Italian). Use English for any “slang” titles. NOTE: BE SURE TO SELECT ONLY ONE LANGUAGE PER RELEASE (MULTIPLE LANGUAGES WILL CAUSE YOUR ALBUM TO BE REJECTED.

How do I fill in (Column C) Artist?

Name of band or primary artist for album (e.g. The Beatles or Lady Gaga, Tom Jones). NOTE: ONLY THE MAIN ARTIST SHOULD BE LISTED HERE AND SHOULD BE THE SAME FOR ALL SONGS ON THE SPECIFIC RELEASE. NOTE: VARIOUS ARTISTS CAN BE ENTERED HERE ONLY IF THE ALBUM EMBODIES 4 OR MORE ARTISTS ON VARIOUS RELEASE TRACKS.

How do I fill in (Column D) Artist Country?

Choose the appropriate country for the primary release artist. NOTE: YOUR SELECTION MUST BE THE SAME FOR EVERY TRACK EMBODIED IN ANY GIVEN RELEASE.

How do I fill in (Column F) Artist URL?

Please copy and paste this link for all tracks being submitted, https://www.sugomusic.com/

How do I fill in (Column G) Release Artist(s)-Primary Artist(s)?

Name of band or primary artist for album (e.g. The Beatles or Lady Gaga, Tom Jones)

How do I fill in (Column H) Release Artist(s)-Featuring(s)?

Name of artist(s) in band or artist(s) featured on EVERY track of THE ENTIRE ALBUM (e.g. ONLY when an artist(s) appears on every track of the album), separated by a pipeline (NOT a capital “I”) and no space between names (e.g. John Lennon|PaulMcCartney|GeorgeHarrison|Ringo Starr).  You create a pipeline by holding the shift key and pressing the forward slash “ \ ”  button.  The above said must be the same for all tracks on album. Pipeline example: Capital I= I Pipeline= | (e.g. John Lennon|Paul McCartney|George Harrison|Ringo Starr).

How do I fill in (Column U) Format: Full Length / EP / Single?

Choose one per Album. Guidelines as follows. Single: 3 tracks or less, each song must be less than 10 minutes; EP:  1-3 tracks in cases where one or more tracks has a running time of 10 minutes or more with a total running time that is less than 30minutes; Or a 4-6 track release with a total running time that is less than 30 minutes; Full Length: A “Full Length” release is any release that is 7 or more tracks. NOTE: YOUR SELECTION MUST BE THE SAME FOR EVERY TRACK EMBODIED IN ANY GIVEN RELEASE.

How do I fill in (Column V) Imprint?

Enter: “Your Label Name”/SUGO Music Group (e.g. The Sample Record Company/SUGO Music Group). NOTE: THIS MUST BE THE SAME FOR ALL RELEASES IN ORIGINAL OR ANY FUTURE RELEASE SUBMISSIONS.

How do I fill in (Column W) Genre?

Choose one per Album from the dropdown menu. If you cannot find the exact genre for your album, please select the most suitable genre in the pull down menu. DO NOT type in any genres that are not available. NOTE: YOUR SELECTION MUST BE THE SAME FOR EVERY TRACK EMBODIED IN ANY GIVEN RELEASE.

How do I fill in (Column X) Sub-genre?

Choose one per Album from the dropdown menu. If you cannot find the exact sub-genre for your album, please select the most suitable sub-genre in the pull down menu. DO NOT type in any sub-genres that are not available. NOTE: YOUR SELECTION MUST BE THE SAME FOR EVERY TRACK EMBODIED IN ANY GIVEN RELEASE. NOTE: THIS IS A REQUIRED FIELD, PLEASE DO YOUR BEST TO SELECT A SUB-GENRE THAT BEST EMBODIES YOUR RELEASE.

How do I fill in (Column Y) [C] Information?

This is for the Album’s original release year. If album is unreleased, use current year and immediately followed by the name of your record label (e.g. 2013 The Sample Record Company).

How do I fill in (Column AE) Volume?

Enter the number (1) in all corresponding track cells for this column.

How do I fill in (Column AF) Track No.?

Track number in set list. Enter the corresponding track number for each song listed in Column AG.

How do I fill in (Column AG) Track Name?

Name of track. The following list of prepositions must be lowercase unless they are the first or the last words in the title.  a, an, and, for, from, of, or, the, to, in.

How do I fill in (Column AH) Meta Language?

Choose appropriate language from drop-down menu that refers to the “language” of the track title (e.g. for “Besame Mucho” choose Spanish; for “O Solo Mio” choose Italian). Use English for and slang titles.

How do I fill in (Column AI) Version?

Enter version name for any song that has been remade, remixed or slightly altered from the original song (i.e., “My Tune (Depression Mix)”, “My Tune (Acoustic Remix)”, etc.). Not to include ‘copy’ tunes. NOTE: IF THE VERSION IS A REMIX DO NOT INCLUDE THE REMIXERS ARTIST NAME IN THIS FIELD, THAT INFORMATION WILL BE ENTERED INTO COLUMN (AL).

How do I fill in (Column AJ) Track Artist?

Leave blank (your “Primary Artist” will automatically pre-populate this field for stores). NOTE: IF YOU RELEASE IS A COMPILATION AND VARIOUS ARTISTS HAS BEEN PLACED IN THE PRIMARY ARTIST FIELD, THEN YOU MUST LIST EACH TRACK ARTIST.

How do I fill in (Column AK) Track Artist(s) – Featuring(s)?

Name of featured artist(s) on a specific track; DO NOT include the primary artist. Separate multiple artists with a pipeline (NOT A Capital “I”). Create a pipeline by holding the shift key and pressing the forward slash “ \“ button. Pipeline example: Capital i= I Pipeline= | (e.g. John Lennon|Paul McCartney|George Harrison|Ringo Starr).

How do I fill in (Column AL) Track Artist(s) – Remixer(s)?

Please enter the name of any track Remixer(s) in this field.

How do I fill in (Column AS) Explicit (No/Yes/Clean)?

Yes= Explicit; No= No Profanity; Clean= Contains Censored Profanity. NOTE: CLEAN REFERS TO EXPLICIT RELEASES THAT HAS HAD EXPLATIVES REMOVED OR ALTERED TO ENSURE A RADIO FRIENDLY VERSION OR EDIT. IT DOES NOT REFER TO A TRACK THAT SIMPLY CONTAINS NO PROFANE LANGUAGE.

How do I fill in (Column AT) ISRC?

Leave blank if not available.

How do I fill in (Column AU) 3rd Party Publisher? (Yes/No)?

Click Yes: If there is a publisher/publishing company other than your own publisher/publishing company associated with this specific song track, or if the song was originally written by a third party composer previous to your arrangement of the song. Click No: If the publishing company is your own publisher/publishing company associated with this specific song track, or if you are the original writer of the song, or if the song is public domain.

How do I fill in (Column AW) Writer(s)?

Name of writer(s) on track, separated by a pipeline (NOT A Capital “I”). Create a pipeline by holding the shift key and pressing the forward slash “ \ ” button. Pipeline example: Capital i= I Pipeline= | (e.g. George Gershwin|Ira Gershwin|Duke Ellington).

How do I fill in (Column AX) Publisher(s)?

Name of publisher(s)on track, separated by a pipeline (NOT A Capital “I”). Create a pipeline by holding the shift key and pressing the forward slash “ \ ” button. Pipeline example: Capital i= I Pipeline= | (e.g. NEN Music|Sugo Recording Company). If you have signed a co-publishing/publishing agreement with SUGO Music Group please add the correct SUGO Music Group publisher to this column: In the Case of ASCAP, add “NEN Music” without the quotations; in the case of BMI, add “El Granada Music” without the quotations. Co-Publishing Example: In the cases of a Co-publishing deal with SUGO Music Group where your publishing company is ASCAP affiliated, Column AN should look like this:  Your Publishing Company’s Name|NEN Music; in the cases of a Co-publishing deal with SUGO Music Group where your publishing company is BMI affiliated, Column AN should look like this: Your Publishing Company’s Name|El Granada Music; in the cases of a full publishing deal with SUGO Music Group, Column AN will be determined by the writers existing associate if already associated with BMI the publisher will be “El Granada Music” in cases where the PRO association is ASCAP then the publisher will be “NEN Music”. If the writer isn’t affiliated with a PRO please populate this field with our ASCAP publisher “NEN Music”. *There is no need to define whether the company is ASCAP or BMI. Just use the appropriate SUGO Music Group Publisher.

How do I fill in (Column BA) Total Album Length in Minutes?

Please enter the total length of time for the entire release to the nearest minute; round up if over 30 seconds, round down if under (e.g.  59 Minutes)

How do I fill in (Column BB) Instrumental Y/N?

Enter “Y” if instrumental, enter “N” if there are vocals.

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